A local-brand store
Use the support or contact route on the store shown on your receipt.
Browse our brandsLet’s get you to the right help.
Start with where you bought your plan or device. The store or partner on your confirmation is the best first contact.
A travel or business partner
Contact the company that supplied your eSIM, voucher, SIM, or router. Have your order reference ready.
Read setup guidanceRoamworks directly
Use the published Roamworks contact address. Include your purchase channel, order reference, and a short description.
Email RoamworksNever post installation QR codes, passwords, passport details, or payment information in public. No support hours or response-time guarantee is implied by this preview.
Good questions.
Clear answers.
Need a hand?
How do I find a plan for my destination?
Start with the destination finder. Where a store handoff is available, review current plans and terms at that store. Otherwise, ask our team to check the options. A destination listing is not a coverage guarantee.
Will an eSIM work on my phone?
Check your exact model, region, and carrier-lock status with the device manufacturer. An eSIM-compatible phone must also support the specific plan. A phone connected to a router over WiFi does not need its own eSIM.
When does my plan start?
Activation and validity rules vary by plan. They may depend on installation or the first connection to a supported network. Read the chosen plan’s terms before installing.
Can several devices share portable WiFi?
A router shares a mobile connection over WiFi. The permitted device count, networks, data allowance, and tethering conditions depend on the exact model and plan.
Which routers support 5G?
The currently published Roamworks hotspot is described as 4G LTE Cat4. The requested 5G range is not confirmed here. Ask our team for model-specific availability and specifications.
Can my business resell eSIM through an API?
API resale is a core Roamworks offer. Explore the labeled sample flow, then request the current integration materials and commercial terms. The demonstration does not create an order.
What can I brand with a white label offer?
The current digital offer retains Roamworks co-branding. Additional branding choices and physical-SIM customization require agreement. Do not assume every surface can be rebranded.
Where do I get help after purchase?
Contact the store or partner shown on your receipt or confirmation. Keep your order reference ready, but never share installation QR codes, payment details, or passwords in a public message.