SIM and eSIM for tour operators
Put a SIM pack in each welcome pack, or send an eSIM voucher with the final documents. The group lands connected.
Short answer: Match the itinerary countries and dates. Order one labelled SIM pack per traveler for the welcome pack, or send one eSIM voucher with the final documents. The guide keeps spare packs for arrival.
- Final documents and arrival
- Group SIM packs and eSIM vouchers
- You set the retail price
Put data in the package, not on the traveler to-do list.
Four moments where travelers get data. Pick one to see it in your flow.
Group welcome pack
Order one labelled SIM pack per traveler from the departure list, matched to the itinerary countries and dates.
- Trigger
- Final payment or document release
- Measure
- Packs active on arrival and support tickets per departure
Package add-on
Offer data when the client books the package, on your site, by phone, or through an agency. The one-time code goes out with the final documents.
- Trigger
- Package booked
- Measure
- Attach rate and activation rate
Arrival rescue
The guide checks the phone and hands over a spare SIM pack for a late booking or a failed eSIM install.
- Trigger
- Arrival day and the traveler has no data
- Measure
- Time to connect and escalations per departure
Free-day extra data
Send a link to an extra eSIM in the tour app or chat before a free day.
- Trigger
- Free day or data threshold
- Measure
- Extra eSIM attach rate and connectivity rating
A focused offer for this buyer.
Match the itinerary countries and dates. Order one labelled SIM pack per traveler for the welcome pack, or send one eSIM voucher with the final documents. The guide keeps spare packs for arrival.
One labelled SIM pack per traveler from the departure list.
eSIM vouchers with the final documents for phones that support eSIM.
Spare packs for the guide, for late bookings and failed installs.
Three numbers to review in a pilot.
- Packs and vouchers active on arrival
- Support tickets per departure
- Attach rate on eligible bookings
The products behind it.
SIM packs
RoamWorks SIM packs for your desk and your groups.
See SIM packs →
Digital vouchers
Issue data at the counter. Deliver it by email or account.
See Digital vouchers →- Buyer
- Commercial Director or COO
- Runs it
- Head of Product or Operations
Check that each phone is unlocked. Define late booking, no-show, and spare pack rules. Do not print the eSIM QR.
Where this works.
Each deep-dive shows the same solution in one buyer moment.
You set the retail price.
Buy at partner rates, keep the customer relationship, and agree the support split privately. One catalogue, three commercial shapes.
Wholesale pricing before your retail price.
You decide what the customer pays.
Support, refunds, and volume in the agreement.
From first step to first order.
Start with a short pilot. Review it, then add the next desk, route, or market.
Send
Send the departure list with itinerary countries and dates.
Pack
Match plans and order one pack or voucher per traveler.
Track
Track activation and support before the next departure.
Before you choose
Short answers to the common questions. The partner agreement sets the final terms.
Can we order packs for a whole departure?
Yes. Send the departure list. Each traveler gets a labelled pack with the plan for the itinerary.
What happens to a late booking or a missed email?
Give the guide spare packs, or reissue an eSIM voucher from your team. Define the rule before the departure.
Who handles a failed install during the tour?
Define the guide or support path. A spare SIM pack is a quick fallback for a failed eSIM install.
Do we need paper vouchers?
No. eSIM vouchers go by email or to the traveler account. The SIM pack is the only physical item.