eSIM for crew changes, from the itinerary to the port calls
Send the code with the itinerary, give packs to the port agent, and add a new eSIM for each new region.
Short answer: A crew change with data starts when the crew change is confirmed and goes on to the next port call. The crew manager assigns the codes, the travel desk sends them, the port agent covers phones without eSIM, and a new eSIM covers each new region.
- The code with the itinerary
- Packs through the port agent
- A new eSIM for each region
From the travel itinerary to the next port call.
Four steps of a crew change with data. Pick one to see it.
Codes by crew code
The crew coordinator assigns one code to each on-signer by crew code. RoamWorks gets no seafarer name.
- Trigger
- Crew change confirmed
- Measure
- Codes assigned per crew change
The code with the itinerary
The code goes out with the flight tickets. The seafarer installs it on Wi-Fi before the first flight.
- Trigger
- Tickets issued
- Measure
- Codes redeemed before the flight
Packs through the port agent
The port agent meets the on-signers and hands a SIM pack to each phone without eSIM, after a phone check.
- Trigger
- Arrival at the joining port
- Measure
- Packs handed over per crew change
A new eSIM for the next region
Before the ship reaches a new region, each seafarer gets a new eSIM for shore leave there.
- Trigger
- Next port call in a new region
- Measure
- New eSIMs per seafarer
How to run it.
01Set up
- Agree the plans for your joining ports and regions with the RoamWorks team.
- Add the code and the install steps to the travel itinerary.
- Give the port agents SIM packs for phones without eSIM.
02Crew change
- Assign one code to each on-signer by crew code.
- Send the code with the flight tickets, and ask for the install on Wi-Fi before the first flight.
03Joining port
- The port agent checks each phone without eSIM, then hands over a SIM pack.
- A locked phone gets neither format.
04Port calls
- Send a new eSIM before the ship reaches a new region.
- At sea, the crew uses the ship Wi-Fi.
Three numbers to review in a pilot.
- Codes redeemed before the flight
- On-signers online on arrival
- New eSIMs per seafarer
The products behind it.
Digital vouchers
Issue data at the counter. Deliver it by email or account.
See Digital vouchers →
SIM packs
RoamWorks SIM packs for your desk and your groups.
See SIM packs →- Data only, with no local number.
- The plan works ashore and in port, not at sea.
- No seafarer names: the crew manager assigns the codes.
- Check the local rules for SIM sales at the joining port.
Crew managers
Send a one-time eSIM code with the travel itinerary, so each seafarer has data on the way to the joining port. A new eSIM covers the port calls in each new region.
See the solution →You set the retail price.
Buy at partner rates, keep the customer relationship, and agree the support split privately. One catalogue, three commercial shapes.
Wholesale pricing before your retail price.
You decide what the customer pays.
Support, refunds, and volume in the agreement.
From first step to first order.
Start with a short pilot. Review it, then add the next desk, route, or market.
Scope
List your vessels, your joining ports, and the crew changes of a month.
Pilot
Run one vessel with the code in the travel itinerary.
Extend
Add the other vessels and the new eSIMs for each region.
Before you choose
Short answers to the common questions. The partner agreement sets the final terms.
When does the seafarer get the code?
With the flight tickets. The seafarer installs it on Wi-Fi before the first flight.
Do you need the names of the crew?
No. The crew manager assigns each code by crew code. RoamWorks needs the joining port, the dates, and the number of codes.
What if a phone has no eSIM?
The port agent hands over a SIM pack at the joining port, after a phone check. A locked phone gets neither.
Does the plan work at sea?
No. The plan works ashore and in port. At sea, the crew uses the ship Wi-Fi.