SIM packs at the front desk, from first order to reorder
Keep SIM packs behind the front desk, ask at check-in, check the phone, and charge the pack to the room.
Short answer: A front desk sells SIM packs like any item behind the desk. The work is in four habits: the right stock, one question at check-in, a phone check before the sale, and a monthly reorder.
- Packs in a drawer by destination
- A phone check before each sale
- Charged to the room
From the drawer to the folio in four steps.
How a desk sells SIM packs: stock, ask, check, and reorder. Pick a step to see it.
Stock the desk
Order packs for the countries your guests come from and travel on to. Keep them in a drawer behind the desk, by destination.
- Trigger
- Before the first sale
- Measure
- Packs in stock per destination
Ask at check-in
Staff ask one question with the room key: do you need data for your stay? A yes leads to the phone check.
- Trigger
- A guest from abroad checks in
- Measure
- Offers per 100 check-ins
Check the phone and sell
Staff check that the phone is unlocked and has a SIM slot, hand over the pack, and charge it to the room. A phone without a SIM slot gets an eSIM voucher.
- Trigger
- The guest says yes
- Measure
- Packs sold per 100 foreign arrivals
Reorder what sells
Each pack has a serial number and a last date to activate. Once a month, reorder the destinations that sell.
- Trigger
- Monthly stock check
- Measure
- Days of stock per destination
How to run it.
01Set up
- Pick the destinations from your guest origins and their next stops.
- Order a first stock and agree the terms for unsold packs.
- Add the pack to your property system at your retail price.
02At the desk
- Ask at check-in: do you need data for your stay?
- Check the phone: unlocked, with a SIM slot.
- Hand over the pack and charge it to the room or at the desk.
03Stock and reorder
- Keep packs in a locked drawer, by destination.
- Check the last date to activate on each pack.
- Reorder the destinations that sell each month.
04Support
- Each pack holds the install card for the guest.
- Choose the support split: the desk answers first, and RoamWorks handles activation.
Three numbers to review in a pilot.
- Offers per 100 check-ins
- Packs sold per 100 foreign arrivals
- Support contacts per 100 packs
The products behind it.
SIM packs
RoamWorks SIM packs for your desk and your groups.
See SIM packs →
Digital vouchers
Issue data at the counter. Deliver it by email or account.
See Digital vouchers →
RoamWorks Hotspot
A pocket Wi-Fi hotspot to sell or rent to your guests.
See RoamWorks Hotspot →- Sell a pack only to an unlocked phone with a SIM slot. Offer an eSIM voucher to a phone without one.
- Never print the eSIM QR. An eSIM goes by email as a one-time voucher.
- Check the local rules for SIM sales before the desk sells packs.
- The mobile hotspot is a second option for a family that shares one connection.
Hotels and rentals
Sell RoamWorks SIM packs at the front desk and send eSIM vouchers before arrival. Guests arrive connected.
See the solution →You set the retail price.
Buy at partner rates, keep the customer relationship, and agree the support split privately. One catalogue, three commercial shapes.
Wholesale pricing before your retail price.
You decide what the customer pays.
Support, refunds, and volume in the agreement.
From first step to first order.
Start with a short pilot. Review it, then add the next desk, route, or market.
Pick
Pick three destinations and one desk.
Pilot
Run four weeks with the check-in question and the phone check.
Review
Review packs sold, support, and stock. Then add the next desk.
Before you choose
Short answers to the common questions. The partner agreement sets the final terms.
How many packs do we start with?
Start small: ten to twenty packs for each of your top three destinations. The partner agreement sets the order size.
Can we charge the pack to the room?
Yes. Add the pack as an item in your property system and post it to the folio like any other item.
What if the phone is locked?
A locked phone does not take the RoamWorks SIM. Offer the hotel Wi-Fi, and suggest that the guest asks the home carrier to unlock the phone.
What happens to unsold packs?
The partner agreement sets the terms for unsold packs. Each pack shows the last date to activate it.