eSIM vouchers for the port days of a sailing
Map the ports to one plan, put a one-time voucher in the e-docs, and get guests to redeem before embarkation. The plan works ashore, and ship Wi-Fi covers the sea.
Short answer: A sailing is a list of port days. Map the ports to one plan, put a one-time voucher in the e-docs, and ask the guest to redeem before embarkation, because the plan works ashore, not at sea.
- One plan for the port countries
- A voucher in the e-docs
- Ship Wi-Fi at sea
One voucher for the ports. Ship Wi-Fi for the sea.
How vouchers work on a sailing: the ports, the e-docs, the redemption, and the port day. Pick a step to see it.
Map the ports to a plan
The itinerary lists the port countries. One regional plan covers the ports in one region, and a port outside it is a gap with its own plan.
- Trigger
- Itinerary set
- Measure
- Sailings with a mapped plan
Issue vouchers with the e-docs
Each guest who wants data gets one voucher in the e-docs. A guest whose phone has no eSIM buys a SIM pack at the terminal.
- Trigger
- E-docs issued
- Measure
- Vouchers issued per sailing
Redeem before embarkation
The guest opens the voucher at home or on the terminal Wi-Fi, checks the phone, and installs the eSIM.
- Trigger
- Days before embarkation
- Measure
- Vouchers redeemed before embarkation
Online on the port day
The plan works ashore in the listed countries. At sea, ship Wi-Fi stays the service.
- Trigger
- Ship in port
- Measure
- Help requests per port day
How to run it.
01Set up
- Map each itinerary to its port countries and one plan.
- Note the gaps: a port outside the region, a tender port, or a private island.
- Buy a voucher balance at a partner price.
02With the e-docs
- Put one voucher for each guest who wants data in the e-docs.
- Add the no-sea note: the plan works ashore in the listed countries.
- Link the phone check and the install steps.
03Before embarkation
- Remind guests to redeem and install at home or on the terminal Wi-Fi.
- Sell SIM packs at the terminal for phones without eSIM.
04Support
- Ship Wi-Fi stays the service at sea.
- Choose the support split: guest services answers first, and RoamWorks handles activation.
Three numbers to review in a pilot.
- Vouchers redeemed before embarkation
- Guests online in the first port
- Help requests per port day
The products behind it.
Digital vouchers
Issue data at the counter. Deliver it by email or account.
See Digital vouchers →
SIM packs
RoamWorks SIM packs for your desk and your groups.
See SIM packs →
RoamWorks Hotspot
A pocket Wi-Fi hotspot to sell or rent to your guests.
See RoamWorks Hotspot →- The plan works ashore in the listed countries. It does not cover the open sea.
- Check tender ports and private islands before the sailing.
- Never print the eSIM QR. The voucher holds a one-time code.
- The mobile hotspot is a second option for the family ashore, and the ship Wi-Fi stays the service at sea.
Cruise and ferries
Offer port-day data that matches the sailing. Send an eSIM voucher before travel, or sell SIM packs at the terminal and on board.
See the solution →You set the retail price.
Buy at partner rates, keep the customer relationship, and agree the support split privately. One catalogue, three commercial shapes.
Wholesale pricing before your retail price.
You decide what the customer pays.
Support, refunds, and volume in the agreement.
From first step to first order.
Start with a short pilot. Review it, then add the next desk, route, or market.
Map
Map one itinerary to its ports and one plan.
Pilot
Pilot vouchers in the e-docs for two sailings.
Review
Review redemption and help requests. Then add the next itinerary.
Before you choose
Short answers to the common questions. The partner agreement sets the final terms.
Who gets a voucher?
Each guest who wants data gets one voucher, matched to the itinerary. Each voucher is single use.
When should guests redeem?
Before embarkation, at home or on the terminal Wi-Fi. The plan starts in the first port country.
What about a port outside the region?
The sailing plan shows it as a gap. Offer a local plan for that port, or tell the guest to use ship Wi-Fi.
Can guests buy a SIM pack instead?
Yes, at the terminal, for phones with a SIM slot. Staff check the phone first.