Welcome data for international students
Send the one-time code with the arrival guide, help at the orientation desk, and hand out SIM packs for phones without eSIM.
Short answer: A welcome plan starts in the arrival guide and ends with a local line. The international office sends the code, reminds before the flight, helps at the orientation desk, and points to a local line in week 4.
- The code before the flight
- Help at orientation
- A local line by week 4
In the arrival guide, before the flight, online on day one.
Four steps from the arrival guide to week 4. Pick one to see it.
Send the code with the arrival guide
Two weeks before the term, the arrival guide carries the one-time code and the install steps. The student installs at home on Wi-Fi.
- Trigger
- Arrival guide sent
- Measure
- Codes redeemed before the flight
Remind before the flight
Three days before the arrival date, a short notice reminds the student to install the eSIM on Wi-Fi.
- Trigger
- Three days before arrival
- Measure
- Students online at arrivals
Help at the orientation desk
The orientation desk helps a student who did not install, and hands over a SIM pack for a phone without eSIM after a phone check.
- Trigger
- Orientation week
- Measure
- Help requests per intake
Week 4: a local line
Before the plan ends, a notice tells the student how to open a local line, or how to get a new eSIM for the next 30 days.
- Trigger
- Plan ends in 3 days
- Measure
- Students with a local line or a new eSIM
How to run it.
01Set up
- Agree the welcome plan for the campus country with the RoamWorks team.
- Add the code and the install steps to the arrival guide.
- Decide who pays: a welcome gift, or a plan in the student portal.
02Before arrival
- Send the code with the arrival guide, two weeks before the term.
- Remind the student three days before the arrival date.
- Point to the free Wi-Fi of the airport and the campus.
03At orientation
- Keep SIM packs at the orientation desk for phones without eSIM.
- Check that the phone is unlocked before a handover.
- Check the local rules for SIM sales.
04Week 4
- Tell the student how to open a local line.
- Offer a new eSIM for the next 30 days to a student who still needs data.
Three numbers to review in a pilot.
- Codes redeemed before the flight
- Students online at arrivals
- Help requests per intake
The products behind it.
Digital vouchers
Issue data at the counter. Deliver it by email or account.
See Digital vouchers →
SIM packs
RoamWorks SIM packs for your desk and your groups.
See SIM packs →- Data only, with no local number. A long stay needs a local line.
- A locked phone takes neither a SIM pack nor an eSIM. Point the student to the campus Wi-Fi.
- Send the code by email or in the student portal, never on paper.
- Check the local rules for SIM sales at the orientation desk.
Universities
Send international students a one-time eSIM code with the arrival guide, and keep SIM packs at the welcome desk. They land with data on day one.
See the solution →You set the retail price.
Buy at partner rates, keep the customer relationship, and agree the support split privately. One catalogue, three commercial shapes.
Wholesale pricing before your retail price.
You decide what the customer pays.
Support, refunds, and volume in the agreement.
From first step to first order.
Start with a short pilot. Review it, then add the next desk, route, or market.
Scope
List your intakes, your arrival days, and your campus countries.
Pilot
Run one intake with codes in the arrival guide and packs at orientation.
Extend
Add the other intakes and the outbound exchange students.
Before you choose
Short answers to the common questions. The partner agreement sets the final terms.
When does the student get the code?
With the arrival guide, two weeks before the term. The student installs at home on Wi-Fi.
What if a student did not install before the flight?
The student installs on the free Wi-Fi of the airport or the campus, or gets help at the orientation desk.
Does the student get a local number?
No. The plan is data only. It covers the first weeks, until the student opens a local line.
Who pays for the plan?
You choose. Give it as a welcome gift at a partner price, or let students buy it in the student portal.